New provision seeks to strengthen customer rights
SANTO DOMINGO- The Monetary Board approved this Monday, October 12, the comprehensive modification and publication of the Regulation for the Protection of Users of Financial Products and Services, through the Third Resolution dated March 19, 2026.
The measure aims to strengthen the protection of the rights and interests of users of the financial system, as well as to establish criteria to guarantee adequate and transparent service from the entities that offer these services.
The information was released through a statement from the Central Bank of the Dominican Republic.
The regulatory update aims to adapt current provisions to the transformations in the financial system and the emerging needs of consumers. It also incorporates guidelines related to financial education, transparency, and the timely disclosure of information.
In this regard, the regulation establishes criteria for the offer, contracting and proper provision of financial products and services, taking into consideration each stage of interaction between the entities and their clients.
It also includes provisions on privacy and personal data protection, with the aim of promoting a more trustworthy and secure environment for those who use these services.
They strengthen supervision and protection mechanisms
The regulations also govern the organization, operation, and procedures of the Office of User Services and Protection of the Superintendency of Banks. Furthermore, they establish general guidelines for monitoring the market conduct of financial institutions.
Similarly, it includes the sanctions regime applicable to institutions that violate the established provisions, as part of the actions aimed at strengthening user guarantees and promoting better practices in the sector.
These measures are based on Law No. 183-02 Monetary and Financial, of November 21, 2002, and its amendments, and are also linked to the initiatives contemplated in the National Financial Inclusion Strategy 2022-2030.
The regulations are available online
The JM reported that the updated document is available on the official website of the Central Bank of the Dominican Republic, www.bancentral.gov.do, in the Normative section, under Current Regulations.
This reform seeks to modernize the regulatory framework in accordance with the evolution of financial services and consolidate the mechanisms designed to guarantee greater protection and quality service for users.
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