In the service industry, emotional control is essential for dealing with numerous clients, especially difficult ones. This week's recommendation focuses on the book "Emotional Intelligence" by Daniel Goleman, who argues that "our view of human intelligence is narrow, as it overlooks a wide range of essential life skills.".
Drawing on the latest research on the brain and behavior, the author explains why people with a high IQ fail in their life endeavors, while others with a more modest IQ succeed spectacularly.
"Emotional intelligence is a way of interacting with the world that takes feelings into account, and encompasses skills such as impulse control, self-awareness, motivation, enthusiasm, perseverance, empathy, mental agility, etc.," explains the description of the book, which is available on Amazon.
A lack of emotional intelligence affects countless aspects of daily life, from marital problems to health disorders. Neglecting emotional intelligence can ruin many careers and, in the case of children and adolescents, lead to depression, eating disorders, aggression, and delinquency.
