The ceremony was held in Krakow, Poland, during the ACI Customer Experience Global Summit in partnership with Amadeus, in the presence of more than 500 senior airport executives, representatives of civil aviation authorities, airport specialists and related business executives.
For the sixth consecutive year, Punta Cana International Airport (PUJ) received the award for “Best in the Region” from the Airports Council International, and for the second year it obtained the certification for “Best Hygiene Measures by Region”.
The Airport Service Quality (ASQ) Award is the leading benchmarking and measurement program for traveler experiences at airports, assessing passenger satisfaction.
The ceremony was held in Krakow, Poland, during the ACI Customer Experience Global Summit in partnership with Amadeus, in the presence of more than 500 senior airport executives, representatives of civil aviation authorities, airport specialists and related business executives.
Landside operations director Alberto Smith received the awards on behalf of the airport from Elena Ávila, Executive VP Airport IT and Airline Operations at Amadeus, and Luis Felipe de Oliveiras, Director General of the Airports Council International (ACI). The award recognized the airport as the “Best Airport by Size and Region” in the 5 to 15 million passenger category in the Caribbean and Latin America, and for the second consecutive year also received the certification for “Best Hygiene Measures by Region” implemented for the prevention of Covid-19.
“The Airports Council International’s (ACI) ASQ Awards recognize members who have prioritized listening to and responding to the voice of the customer; this has never been more important,” Oliveira said.
Punta Cana International Airport is the first airport in the country to achieve this recognition and maintain it for six consecutive years, establishing itself as one of the top 10 airports in Latin America and the most important in the insular Caribbean.
About the Airports Council International (ACI)
ACI is a non-profit organization whose primary objective is to promote professional excellence in airport management and operations. They currently operate in 1,979 airports across 176 countries.
The ACI awards demonstrate airports' commitment to continuously improving the passenger experience and represent the highest possible customer experience accolade for airport operators worldwide.
About Punta Cana International Airport
Opened in 1983, it is the world's first privately owned airport for international commercial use, the busiest in the Dominican Republic and the most connected in the Caribbean, linking 64 cities and 26 countries around the world, and moving eight million passengers a year.
It has two runways, 27 boarding gates, 30 aircraft parking positions, and three VIP lounges. It also has its own Recycling and Incineration Center, where 60% of the waste it generates is recycled.
About the ASQ
The ACI World ASQ annual awards recognize airports' excellence in customer experience worldwide based on data from ASQ's renowned departures and arrivals surveys.
Launched in 2006, ASQ is the world's leading airport passenger satisfaction program with nearly 400 participating airports in 95 countries.
ACI World presents the ASQ Awards in partnership with Amadeus, one of the world's top ten travel technology companies.
In addition to the Best Airport by Size and Region award, ACI added four award categories in 2022: Most Dedicated Staff, Easiest Airport Journey, Most Pleasant Airport, and Cleanest Airport.
