SANTO DOMINGO – The Director General of the Dominican Institute of Civil Aviation (IDAC), Héctor Porcella, met with senior executives of the airline JetBlue with whom he evaluated various measures to improve service on the numerous routes that the company operates between cities in the United States and the Dominican Republic.
Porcella described the meeting with airline representatives, led by their operations director Warren Christie, as very productive. He discussed topics of interest to Dominican users residing in the country and abroad, which should translate into benefits for customers and strengthen tourism and trade between the two countries, according to a press release from IDAC.
After highlighting that JetBlue is the main US airline operator in the Dominican Republic, the Dominican official indicated that the two entities agreed to work together to raise service standards and overcome factors that in the past have generated complaints and claims from Dominican and foreign passengers.
“We made JetBlue executives understand the importance of our market as the main tourist destination in the Caribbean so that they can take the necessary measures to improve customer service, and we committed to working with them to continue strengthening air connectivity between our countries,” Porcella said after the meeting.
He stated that the Dominican Republic faces the challenge of ensuring the highest levels of quality in the aeronautical industry, as it is the fundamental platform for guaranteeing the sustainability of tourism development, the main support of the national economy and a key ally of other important productive sectors.
Cover photo: The executives along with their respective teams, during the visit that the airline representatives made to the IDAC in the country.
