SANTO DOMINGO- Gestiones Turísticas, SRL (Gestur) announced that it is the first travel agency in the Dominican Republic to obtain ISO 9001 Certification, an international recognition that validates excellence in quality management and commitment to continuous improvement, highlighting its leadership and vision in the tourism sector.
The formal presentation of the recognition took place on January 14, 2025, at an event held at Gestur's facilities in Ágora Mall, where Ariel Espejo Combes, director of the certifying company AENOR Dominicana, officially presented the certification to Theresa Sullivan, general manager of Gestur, along with project manager Cadelin Rosa and the entire team of collaborators, highlighting the collective effort that made this important achievement possible.
"This historic milestone coincides with the celebration of Gestur's 21-year history, during which time the company has established itself as a benchmark for Dominican tourism, offering a comprehensive and personalized service through its Educational, Corporate and Vacation departments," a press release highlights.
It notes that since its founding, Gestur has maintained a philosophy of innovation and attention to detail, standing out for designing unique travel experiences, with a focus on customer satisfaction and superior quality in every service provided.
Cadelin Rosa, Ariel Espejo Combes and Theresa Sullivan. (EXTERNAL SOURCE).
"This international standard guarantees the implementation of a Quality Management System (QMS) focused on operational efficiency, continuous improvement and customer satisfaction, validating excellence in all internal processes of the company," the statement notes.
During the award ceremony, Theresa Sullivan said that receiving the certification "reflects our team's unwavering commitment to quality and excellence. We are proud to be the first travel agency in the Dominican Republic to obtain ISO 9001, a standard that not only recognizes our processes but also reinforces our commitment to continue raising the standards of national tourism. This achievement is another step in our mission to offer memorable experiences and exceptional service to each of our clients.".
A future of quality and commitment
With 21 years of experience, obtaining ISO 9001 Certification marks the beginning of a new stage for Gestur, reaffirming its commitment to innovation, quality and continuous improvement.
