HomeOpinionsEthics and humanity: what separates the advisor from the salesperson

Ethics and humanity: what separates the advisor from the salesperson

How many times have you heard that anyone can sell? I don't believe it, and I don't consider it a trivial matter either, because behind that idea lie many mistakes, many families given bad advice, and too many commissions charged without conscience; to truly sell is to earn the trust of someone who is about to make one of the most important decisions of their life, and that, definitely, not just anyone can do.

Those who approach a real estate advisor rarely do so thinking about technical specifications; rather, they come with a story behind them: years of saving, a partner who has finally made the decision, children who need stability, or a dream that finally seems possible.

 That is precisely what is on the table, even though what is signed is a sales contract, because seeing it that way is not sentimentality but professionalism in its highest form.

When you understand what's really at stake for that person, your way of working changes completely, because it's not about pushing the project that best suits you, but about finding the one that best suits the person who placed their trust in your judgment; sometimes that means telling them something no salesperson would say: "This isn't the project for you.".

Maintaining that stance requires temperance, especially when the market tempts with attractive commissions in developments of dubious reputation, a reality that occurs more than is talked about and where the advisor not only compromises his integrity but also condemns a family that came looking for guidance, not a trap with a sea view.

That's why choosing who you work with is also an ethical act—perhaps the most important of all—which involves vetting the projects you represent and investigating the developer's history to verify if they maintain fluid, transparent, and honest communication. Understanding that in this sector, where delays occur and don't always define a company, what truly defines it is how they support the client along the way, whether they face the client directly, and whether they provide peace of mind during the wait. All of this is the filter that a humane advisor applies before putting their name on a recommendation, because ultimately their signature is implicit in every contract, even if it doesn't appear on paper.

And the market knows this because the real estate sector has a long memory: clients talk, communities get to know each other, and reputations travel faster than any marketing campaign. So, a professional who operates ethically doesn't need to chase clients because they seek them out, recommend them, and defend them. Meanwhile, someone who sacrifices their integrity for a quick commission may close deals in a short time, but they build on sand, and trust, once broken, cannot be recovered with discounts or belated intentions.

The difference lies not in how much you know about the market, but in how you treat people within it, since ethics and humanity are not decorative values ​​to hang on a professional profile, but the invisible structure that sustains a true career; one that withstands time, crises, and bad streaks, which is precisely what separates the advisor from the salesperson, because that difference is everything in the end.

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The content and opinions expressed here are solely those of the author. Inmobiliario.do assumes no responsibility for these statements and does not consider them binding on its editorial view.
Raquel Salas
Raquel Salas
Public relations officer for Mystiq developments, CEO and founder of Positive Refocus and Real Estate Equilibrium, director of Media Group RP, integrative coach certified by John Maxwell Leadership, author of "Before Saying Yes" and "Time for Me".
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