93% was through the financial institution's mobile application.
SANTO DOMINGO.-Banco BHD said that it currently has a portfolio of products, services and applications that are 100% digitized, including credit cards, accounts, consumer loans, certificates, disbursements of commercial lines of credit, among others.
This result is a product of the technological modernization and digital transformation strategy that it has been carrying out for more than five years, highlights a press release from the banking entity.
Luis Lembert, general manager, stated that “even before the pandemic, we made the decision to transform ourselves into a digitized universal bank; that is, we have been digitizing our products and services through digital channels, while continuing to provide a distinctive banking experience to our clients in physical locations. Today we can affirm that our institution has the most robust portfolio of digitized products and services in the country, and, therefore, that we are the bank that receives the most digital requests.”.
In the first half of this year alone, 38,000,000 transactions were carried out through BHD's digital channels, 31% more than in 2023. Of this figure, 93% was through the financial institution's mobile application.
Luis Lembert, general manager. (External source).
Ángela Nieto, Senior Vice President of Technology and Digital Transformation at Banco BHD, pointed out that “in the first half of 2024, sales of digital products also increased by more than 170% compared to the same period the previous year. In 2023, we received recognition as the only multiple-service bank in the country with the best user experience in personal digital channels in the Gold category of the Superintendency of Banks' Digitalization Ranking, and we obtained Gold in both the personal and business segments; furthermore, we received an award for sustained excellence in digital channels in this evaluation. We are consistent in our digitalization efforts.”.
Pioneer in digitization
In April 2024, Banco BHD received Platinum level at the 2024 Financial Innovators in the Americas Awards, awarded by Fintech Americas in the workplace culture category for the agile innovation scheme applied within the organization, which has turned it into a digitized universal bank.
Among the recent innovations implemented by BHD are the digital financial certificate, which can be requested through a 100% digital process, and Crediclick, an immediate, recurring, and flexible loan that customers can manage themselves via online banking and the bank's mobile app. Other innovations include the implementation of digital checks, electronic signatures for commercial loans, the use of artificial intelligence in various processes, and the application of facial biometrics at ATMs.
Karina Bretón, Senior Vice President of Operations and Channels at Banco BHD, stated that "BHD was the first bank to offer contactless ATM transactions, allowing our customers to perform various operations without inserting their debit or credit card into the ATM. We are constantly advancing digital solutions that improve our customers' lives through our various channels.".
Another step forward in BHD's digitalization efforts is the implementation of a 100% remote service model called Virtual Executive, with staff dedicated to supporting personal and SME clients who wish to receive personalized virtual assistance. These clients can access digital products and services such as loan applications, credit cards, account openings, insurance policies, and more.
