Taken from Diario Libre
SANTO DOMINGO.- Delays of up to four hours to leave the airport terminal and suitcases left in New York, United States, were the complaints of JetBlue users at Las Américas International Airport (AILA) last night, Monday, a situation that has become recurrent and has been critical in recent days.
Ms. Julissa Rodriguez and her son Josting Soto were scheduled to board an airline flight at 8:00 pm bound for NY, but the plane is stipulated to take off from AILA at 12:00 am, if they are successful.
According to information provided by her husband, the lady had already been checking her luggage (check-in) for an hour, so she also complains that the airline does not have enough staff for this task.
Two of JetBlue's four overnight flights were delayed: Flight B61110departat 10:35 p.m.; and flight B62406 to Orlando, Florida, which was scheduled to depart at 4:10 p.m., departed at 8:22 p.m.
Videos of people outraged by the airline's slowness have also been leaked on social media.
Suitcases left behind in NY
Another complaint from travelers is about lost luggage. María Almonte arrived in Santo Domingo on a JetBlue flight at 5:00 a.m., but her luggage was not loaded onto the plane.
After 8:00 p.m., the lady remained in the complaints office waiting for the airline to send her suitcase.
Two people, who gave their names and who were in the same situation, did not want to blame the airline for the situation, since, as they expressed, they are regular customers and it is the first time it has happened to them.
Why use an airline with constant complaints?
Some travelers asked why they fly JetBlue, despite the almost constant complaints about delays, said the airline has cheaper tickets than the competition and offers more flight availability between Santo Domingo and New York.
While some airlines have flights for $500, JetBlue offers them for as low as $350, they cited as an example.
Just almost a year ago - on July 25 - Alfredo Pacheco, president of the Chamber of Deputies, was the victim of a delay in a flight he was going to take to Puerto Rico.
Due to "repeated abuses," the legislator asked the government to revoke JetBlue's license to operate in the country. The New York-based company responded by stating that it would improve its service.
Days later, the Civil Aviation Board (JAC) announced it would summon JetBlue executives to determine the reasons for the complaints. A year later, the discontent remains.
Cover photo: External source.
