SANTO DOMINGO.-Banco Popular Dominicano won gold at the 2025 Financial Innovators Awards, organized by Fintech Americas, in the Financial Inclusion category, in recognition of its digital ecosystem of applications, for being designed to expand access to banking services and improve the financial experience of its users.
The award recognizes Banco Popular's digital ecosystem, comprised of a set of mobile applications that make it easier for users to become customers online and offer financial services to underserved or unbanked communities, thus promoting more inclusive and broader access to the financial system.
In this sense, Popular's app ecosystem ranges from personal financial management to receiving remittances and solutions for micro-businesses or for business banking.
Reflecting the bank's efforts to drive the digital transformation of its financial business, nearly 30% of all its products are now purchased digitally, a figure that rises to 50% for credit card activations. Furthermore, 40% of customer complaints are now processed digitally through the bank's various applications.
In this regard, Mr. Christopher Paniagua, CEO of Banco Popular, highlighted that “our ecosystem of specialized digital applications reinforces our leadership in innovation in the banking sector, adapting to the different lifestyles of our clients and deepening our commitment to providing personalized digital solutions.”.
Inclusive ecosystem
The award-winning digital ecosystem consists of five specialized mobile applications, available for iPhone and Android, each designed to meet the specific needs of various segments.
Comerza facilitates banking for micro-enterprises and entrepreneurs; the gnial app, meanwhile, is aimed at Generations Z and Alpha, promoting savings habits and offering a tailored financial experience.
Yavá manages access to remittances, while Biz enhances business financial management through advanced tools. The Popular App serves as the central platform for accessing all the bank's financial products and services, featuring a redesigned and more intuitive interface for easier navigation.
With over 1.4 million customers enrolled in its digital channels, Banco Popular leads the way in digital banking innovation in the Dominican Republic. In 2023, it processed 98.4 million digital transactions, a 20% increase over 2022. 68% of these transactions were conducted through the Banco Popular App.
