SANTO DOMINGO. The multinational steel company Gerdau Metaldom launched yesterday its new version of the Customer Portal, a digital platform with which it seeks to simplify services for users.
The company within the Dominican steel sector has been a pioneer in enabling technological platforms for online account management and payments, explained Farah Liriano, regional customer experience leader of Gerdau Metaldom.
He noted that through this improvement, customers will be able to consult all the company's information and will be able to place orders, track items in real time, check balances, make online payments, submit requests, and everything related to business.
“As part of our continuous improvement and experience design, we enabled our Customer Portal in 2020; a digital platform for 24/7 business consultation and management. Today we are launching the new and improved version, enabling quotes, online payments, and real-time order tracking,” he said.
He indicated that since the implementation of the portal and the constant communication they have had with customers, they have managed to obtain a Net Promoter Score (platform recommendation index) of 100%.
He explained that through the payment button option, Gerdau Metaldom offers customers an alternative channel to make payments without leaving their homes, via Banco Popular and Banco BHD. This will allow for immediate processing of payments and monitoring of those submitted.
About Gerdau Metaldom
Gerdau Metaldom is the leading steel manufacturing company in the Dominican Republic, with an installed capacity of over one million tons per year.
The company has a production plant in the Duarte Industrial Park in Santo Domingo, a generating plant on the Malecón in SD, as well as distribution centers in Costa Rica and Puerto Rico.
