All the answers to address your concerns about the dissolution process of Bancamérica

SANTO DOMINGO.-Regarding the dissolution process initiated today at Bancamérica, the Superintendency of Banks posted these 17 questions on its website to clarify doubts for its clients and the general public.

1. Whatis happening with Bancamérica right now?
   The Superintendency of Banks (SB) has taken control of this entity to begin its dissolution,
   in accordance with the provisions of the Monetary Board in its Second Resolution of January 28, 2022.
   This is an orderly exit process from the system established in the Monetary and Financial Law.
2. What does it mean that the SB has control of the entity?
   It means that, during the dissolution period, the personnel designated by the Superintendency of
   Banks will exercise the functions and powers of the shareholders, the board of directors, the
   managers, administrators, and general attorneys of the entity.
3. What has the SB done to protect depositors?
   The Superintendency of Banks has maintained continuous monitoring of the bank's situation
   in order to act promptly, as indicated by law, to safeguard public deposits
   .
4. What will the Superintendency of Banks do with the entity from now on?
   The Superintendency of Banks has taken control of the entity to dissolve it. Initially, during
   this process, it will verify the assets (loans, investments, real estate, among others) and liabilities
   (deposits and other obligations to third parties) to transfer them to another financial intermediary
   through a transparent and competitive bidding process within the next 30
   days.
5. Whyis the entity in the process of dissolution?
   The dissolution was ordered by the Monetary Board through its Second Resolution of January 28
   , 2022. The measure was due to the bank's non-compliance with legal and regulatory provisions within the
   framework of a regularization plan.
6. Will the entity continue to provide services under the control of the SB?
7. Upon commencement of the dissolution process, the entity's operations will be suspended. Branches will remain open for certain activities, such as loan and credit card collections, providing information to the public, and, starting February 7, 2022, validating deposits.

7. What is deposit validation?
   Validation is the process by which deposit ownership is verified. For this
   process to run smoothly, it is important that users present the corresponding evidence, such
   as original deposit certificates, savings passbooks, debit cards, identity cards,
   and other documents.
8. What guarantee do users have that their money will be returned?
   Public deposits in authorized financial intermediaries are
   implicitly guaranteed up to RD$1,860,000 (one million eight hundred sixty thousand)
   per depositor. 98.1% of the entity's depositors have savings below this threshold.
9. What happens if deposits exceed RD$1,860,000?
   If a user's deposits exceed this amount, the difference will be covered as
   the entity's assets are realized (i.e., sold). The
   Superintendency of Banks ensures the preservation of asset value so that
   depositors experience the least possible impact.
10. How long will it take for savers to access their funds?
    The dissolution process is legally set at up to 30
    days, extendable for an additional 30 days. Once the dissolution process is complete, users
    will have access to their funds in accordance with the law.
11. Will financial products like credit and debit cards continue to work?
    When the dissolution process begins, the entity's operations are suspended, so
    these products will no longer be usable in the immediate future.

12. Willthe savings continue to accrue interest during this period?
    Interest accrual on deposits is suspended from the start of the dissolution process.
13. Will the savings be returned in the same currency?
    Once the dissolution process is complete, if the entity's assets and liabilities are transferred to
    another financial intermediary, the savings will remain in the same currency in
    which they were deposited. In the case of direct repayment, the savings will be returned to
    depositors in the equivalent amount in local currency, based on the Central Bank's reference exchange rate
    .
14. Will loans accrue interest?
    Yes. Loans and credit card purchases continue to accrue interest. For this reason,
    it is important to stay current on your payment obligations.
    Defaults will be reflected in your credit history and the Risk Center of the
    Superintendency of Banks.
15. Will it be possible to pay the loan or credit card in the usual way and on the usual date?
    Customers can pay their loan or credit card at any of the
    bank's branches, as they will remain open for this purpose and to provide information to the public. For
    this reason, it is important to stay current on payment obligations.
    Defaults will be reflected in credit histories and the Risk Center of the
    Superintendency of Banks.
16. Will late loan payments result in default?
    During the dissolution process, loans continue to accrue interest and other
    contractually stipulated charges. Therefore, it is important to stay current on your
    payment obligations. Defaults will be reflected in your credit history and the
    Risk Center of the Superintendency of Banks.
17. Can a customer who has just paid off their loan obtain a balance statement?
    Yes. They can go to the nearest branch to request their balance statement.