He pointed out that this scenario demands greater responsibility from the authorities and those who make decisions in the sector.
SANTO DOMINGO – The Superintendent of Banks, Alejandro Fernández W., stated that although the advancement of artificial intelligence presents significant challenges, it also represents an opportunity to continue strengthening security and confidence in the Dominican financial system.
“User protection is non-negotiable, and in this new era we must anticipate risks, strengthen rights and use technology ethically and responsibly,” he said during his talk “Consumer Protection in the Age of Artificial Intelligence,” given at the ninth annual conference of the National Observatory for Consumer Protection (Onpeco).
Fernández W. emphasized that technological advancements have generated new forms of financial fraud and risks of exclusion from banking services, especially for groups with limited digital literacy or no access to technology. She noted that this scenario demands greater responsibility from authorities and decision-makers in the sector.
“The future of finance will be digital, but it must also be human. Technology must serve equity, justice, and the well-being of all users,” she stated.
The press release highlights some of the initiatives promoted by the Superintendency of Banks (SB) to leverage technology and expand access to financial services. Among these, it mentions the ProUsuario app, which facilitates access to credit information and other services, as well as the implementation of digital onboarding, which allows access to banking products through digital channels.
He also cited the "Check First, Protect Your Data" campaign, designed to guide the public on how to prevent fraud and protect their personal information, and the creation of the Simbad statistical portal, which democratizes financial system data to support better decision-making.
The event included a panel discussion featuring John Henry Reynoso Ramírez, head of the Specialized Prosecutor's Office against High-Tech Crimes; Rosanna Ruiz, president of the Association of Multiple Banks (ABA); and Carolina Ramírez, a cybersecurity expert. Leonel Rivas moderated the discussion.
