In May, Pro Consumidor reported that approximately 70% of the complaints and claims received by the entity corresponded to real estate issues.
SANTO DOMINGO. – Eddy Alcántara, executive director of the National Institute for the Protection of Consumer Rights (Pro Consumidor), reported that so far this year the institution has managed to resolve more than 93% of the claims filed by consumers, through conciliation processes that prevent cases from reaching the courts.
Last May, Alcántara reported that approximately 70% of the complaints and claims received by Pro Consumidor were related to real estate issues, including fraud, hidden defects, abusive clauses in contracts and other problems related to housing and apartment projects.
According to the institution's records, the most frequent cases in this sector include delays in the delivery of properties, structural defects, and unauthorized alterations to contracts, which generate economic losses for buyers.
What Pro Consumidor says
During the first ten months of 2025, Pro Consumidor reported that it achieved conciliation figures, resolving more than 93% of the claims filed by consumers.
According to Alcántara, the most frequent complaints correspond to the real estate, household appliance, vehicle, financial services and telecommunications sectors.
The press release states that the implemented conciliation procedure allows for the resolution of most cases without going to court, offering quick and effective solutions. Furthermore, the conciliator lawyers guide the parties to reach mutually agreeable settlements in their disputes.
The information indicates that Pro Consumidor has achieved significant economic refunds in favor of consumers and has maintained a case resolution rate, compared to other consumer protection agencies in the region.
