JetBlue Airlines announced that it is joining forces with Aeropuertos Dominicanos Siglo XXI (Aerodom) to find a solution to the problem of flight delays and long lines of passengers at Las Américas International Airport, José Francisco Pea Gómez, by increasing its staff and implementing other measures.
In a document sent to El Día, the US airline explained that it has never been its intention to cause inconvenience to its customers, nor for them to experience longer waiting times during their check-in process.
“We are making adjustments across our entire network to help reduce flights that don’t make as much sense in the current environment. These adjustments help support operational reliability and improve schedules in other parts of our network, ensuring we get our customers where they need to go,” the airline said.
JetBlue emphasized that it continues to explore additional ways to streamline and improve the travel experience for passengers affected by the situation
“We appreciate the understanding and patience of our passengers during this record-breaking summer travel season. We continue to take steps to manage operations and provide our customers with a positive and enjoyable travel experience,” the airline stated.
“We are very proud to be the largest airline in the Dominican Republic, and we continue to strengthen our commitment to the country and its people,” JetBlue stated.
The airline, which operates 75 percent of flights originating at Las Américas International Airport, highlighted that since last year the company has been taking measures to improve the quality and efficiency of its operations in the Dominican Republic.
Regarding the measures that the airline says it has implemented, these include strengthening communication with customers during irregular operations so that they can receive frequent notifications.
In addition, he added that they also include announcements at the boarding gate of their flights every 15 minutes, to provide the travel experience for which JetBlue is known.
Recently, JetBlue partnered with other aviation service providers to sponsor a job fair organized by the Ministry of Labor in Santo Domingo. Additionally, we deployed crew members from other stations to help bolster service in Santo Domingo
“Regarding operations in Santo Domingo (SDQ), we have secured additional kiosks to expedite the check-in process. The installation of these kiosks has been approved by AERODOM. JetBlue will utilize AERODOM’s existing kiosks at the check-in counter. We are working to finalize a contract amendment to install up to 10 additional kiosks in the near future,” JetBlue stated.
In recent months, complaints and reports from passengers using the foreign airline have intensified due to constant delays and slowness in the boarding process for their flights and the long lines of travelers at the Las Américas terminal.
Source: El Día
